Reference

Open the Terms & Conditions

These Terms & Conditions set the rules for opening an account, using your login, and keeping your profile accurate on o5h200.

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o5h200 Open the Terms & Conditions
HELP PATHS

Browse contact paths for policy help

If you want help with a clause, a change request, or a question about how these terms apply to your account, we keep three contact paths open.

Email Write through the support email with your account phone number, the clause you want explained, and the change you want made. We use those details to match the request, confirm the right record, and answer with the right section.
Chat Open chat after sign-in if you need a quick reading of a term, want to ask about an update, or need to flag wording that does not fit your state. The thread stays linked to your account and history.
Form Use the form in the support area when you want a copy, correction, or closure request. Add the page path and your account phone number so we can verify the request before we act on it.
DATA CONTROL

Switch through data and access rules

We keep the records needed to run your account, confirm changes, and settle clause-linked disputes.

Data use

We keep the details needed to run your account, confirm changes, and settle clause-linked disputes. That can include contact details, device logs, and transaction traces tied to your use of the site, but only where they are needed for the task.

Cookies

Cookies remember session state, language choice, and form progress so you do not need to reset the page each time. You can clear them in your browser, but some settings will not carry forward and you may need to sign in again.

Login security

If your password, phone, or device changes, we may ask for a fresh check before showing account actions. That protects your profile from misuse and helps us confirm the request came from you, not from a copied login.

Retention

We keep records for the period needed under law, dispute handling, fraud checks, and audit trails. After that period, we remove or mask data that is no longer required, so storage does not run longer than the reason for keeping it.

Change requests

To ask for a correction or closure, send the exact detail you want changed, the account phone number, and a reply address. We verify the request first, then update what can be changed and tell you what had to stay.

Contact routing

If your question is about a clause, send the page path and the section name. We route it to the right team so you get a reply that matches the wording on this page and the request stays tracked.

Open common Terms & Conditions questions

The questions below focus on how these Terms & Conditions work for your account, what can change, and where to send a request if a clause affects you. Each answer stays tied to this page, the account you use, and the local law that applies where you are. If a rule does not fit your state, contact support before you take the next step.

They apply when you open an account, sign in, use the wallet, or continue after an update. If local law limits a feature in your state, that part stays off until the law permits it and we can show it.

Yes. We may update the wording when law, payment routes, or account controls change. The posted version on this page is the one that applies, and the change date tells you which wording was active when you last checked.

Tell support before you go further. We will check whether the clause can apply in your state, explain the limit in plain language, and keep the affected feature hidden if local law does not allow it.

Send your account phone number, the exact text you want changed, and a reply address through chat or email. We verify the request first, then update what can be changed and confirm the result back to you.

We keep records only as long as needed for law, dispute handling, fraud checks, and audit trails. After that period, we remove or mask data that is no longer required and no longer useful for the stated purpose.

We may ask you to confirm the new device or number before you access account actions again. That step helps keep the account with the right person and reduces unauthorised use after a switch.

Use email, chat, or the web form in the support area. Include the page path /terms-conditions/ and the section name, so we can route your request without delay and keep the thread with your account.